Last updated: June 13, 2025
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://autoloto.co website (the “Service”) operated by autoLOTO (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of autoLOTO and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by autoLOTO.
autoLOTO has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that autoLOTO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Proposal
Terms and Conditions
1. Services
1.1 Description: autoLOTO Inc. will provide the following services to the Client.
1.1.1 autoLOTO will provide training for all Client Identified Project participants using the autoLOTO mobile application and train Users in the correct and efficient use of the autoLOTO mobile application and Worksite Manager Interface.
1.1.2 autoLOTO will collaborate with the Client and their partners in the manual data entry of the provided Electrical Engineering Drawings into the autoLOTO electrical node data set specifically created for the identified project. Data Entry will be essential to the successful isolation and Lockout/Tagout (LOTO) of the tracked equipment, this Project, and SOW.
1.1.2.1The electrical node data set for the identified project that autoLOTO will create prior to arriving on site will consist of the construction services power single lines (if available) and all floors for the identified project.
1.1.2.2The electrical node data set for the above spaces will cover all critical loads including lighting, outlets, or other non-critical load branch circuits.
1.1.3 autoLOTO will collaborate with the Client and their partners in remote reviewing and approving the final electrical node data set against the provided electrical engineering drawings for correctness regarding equipment isolation and LOTO.
1.1.4 autoLOTO will train the Client and their partners in placing the QR codes onto specified identified project electrical infrastructure, voltage testing tools, life and safety locks, access control locks, and lock boxes assigned to the identified project for the period of the 1 week the resource is on site.
1.1.5 autoLOTO will provide 24/7, 365-day remote autoLOTO mobile application and Worksite Manager Interface support.
1.1.5.1autoLOTO will process all inbound technical support requests.
1.1.6 autoLOTO will collaborate with the Client and their partners in the test and evaluation of the autoLOTO mobile application and Worksite Manager Interface to continue to improve the application and user experience.
2. Services Location. The Clients’ facilities will be available for autoLOTO to perform the Services, subject to autoLOTO’s compliance with the terms of the Agreement and all applicable Client policies.
1.2.1 autoLOTO Inc. will be providing Services to the Client both remotely and onsite at the identified project.
1.2.2 The Client to provide up to 1 desk space, or their equivalent, with guest internet access on the identified project site for the duration of the identified project.
1.2.3 The Client to provide Badge onboarding for all autoLOTO resources assigned to the project, to include correct permissions to access all operational spaces necessary for the installation of the barcode infrastructure in identified project.
2. Deliverables. autoLOTO will deliver the following deliverables, which will meet the requirements set forth below:
- General Description of Deliverables: The results of the Services, including code, software, analyses, prototypes, and products, developed under this SOW by autoLOTO. The Deliverables shall include but are not limited to the following:
2.1.1 The delivery of the autoLOTO mobile application and Worksite Manager Interface download links for the identified project.
2.1.2 Provide and identify trade partners access to the autoLOTO worksite manager to manage, supervise, and collect data as needed on daily LOTO activities.
2.1.3 The delivery of active User accounts for all identified project autoLOTO project participants.
2.1.4 Lead a project kickoff meeting with identified autoLOTO identified project participants.
2.1.5 Lead an in-person or remote autoLOTO program meeting with the client and identified project parties.
2.1.6 The delivery of the autoLOTO portion of the identified project autoLOTO Program electrical node data set review.
2.1.7 The delivery of an identified project autoLOTO project electrical node data set for the construction services power single line (if available) and all floors for identified project.
2.1.8 The delivery of training for project identified autoLOTO project participants.
2.1.9 The delivery of high-quality QR codes for the identified project if desired by the client. QR codes will be purchased by autoLOTO for the identified project. Additional QR codes can be requested at an additional cost. Custom QR Code designs will also be an additional cost.
2. autoLOTO Client and Application Support Services Deliverable
2.2.1 Defined Terms
2.2.1.1 Product is the autoLOTO software.
2.2.1.2 End Users are authorized users of the Product.
2.2.1.3 Support Ticket Prompt is a notification by an End User of an issue with the Product; functional or otherwise.
2.2.1.4 Point of Contact (“POC”) is the point in time when the End User’s Support Ticket Prompt is received by either of the Parties.
2.2.1.5 Active Support Response is the point in time when either of the Parties contact the End User who originated the Support Ticket Prompt in reference to the Support Ticket Prompt. The contact must be calculated to provide a solution or request further information.
2.2.1.6 Support Activity is action taken by autoLOTO to resolve an issue related to the Product.
2.2.1.7 Response Time is the duration of time between the Point of Contact and the Active Support Response.
2.2.1.8 Resolution Time is the duration of time between the Active Support Response and the resolution of the Support Ticket Prompt. Typically, Resolution Time is measured in minutes of Support Activity.
2.2.1.9 Escalation Time is the maximum number of minutes after the Point of Contact that the support technician can spend on an End User’s issue before the support technician must escalate the issue.
2.2.2 Scope
autoLOTO provides technical support to all End Users in a professional and informative manner. autoLOTO is dedicated to servicing the technology support needs of all End Users by providing detailed resolutions and general system information for common problems.
2.2.3 Services
2.2.3.1Availability of Product
autoLOTO strives to have 100% Product uptime for End Users.
However, the practical service commitment expected from autoLOTO is that the Product will be in an uptime state for 99.999% of any given month. Any month that has an uptime state less than 99.999%, but more than 99.900% will be considered acceptable, and the Parties will not seek or be entitled to redress.
Monthly uptime will be calculated by computing the number of minutes that the Product was in a non-Uptime state, and subtracting that number of minutes, represented as a percentage of minutes in the calendar month, from 100%.
The following events are excluded from any non-Uptime minute attribution:
- Coordinated application update windows, to last no more than 5 mins, and an average of 2 mins.
- autoLOTO will coordinate with client leadership team to determine the best time to push application updates to minimize all operational impact. It is important to note, that during a server reboot (2 mins) for new application updates, all information is still accessible, and the only loss of service is the physical ability for the app to handle data set edits, place locks, and remove locks.
- Service disruption due to the failure of a third-party, e.g. infrastructure related outages, network routing outages, or customer related WAN access outages.
iii. Service disruption due to Force Majeure, including, but not limited to, natural disasters, war or acts of terrorism, or Government actions.
2.2.3.2Backups and Maintenance
autoLOTO will ensure that routine operable backups and snapshots are made. Operational backups will be made at least daily and kept for at least 40 days. Snapshots should be made every four hours or more often, as commercially reasonable (e.g. prior to a new site rollout) and maintained for at least one week on an encrypted cloud server. Additionally, a full image backup should be maintained for each site for at least three (3) months after completion of service at the site. This full image backup may be an initial image with subsequent snapshots.
Should a backup need to be deployed, autoLOTO will be responsible for deployment and restoration of the environment to a state as close as possible to the time of failure or time designated by autoLOTO.
autoLOTO will have appropriate maintenance windows. The maintenance windows will not exceed a commercially reasonable length and will occur at a time calculated to minimally impact End Users’ use of the product. Calculation of maintenance windows includes communication with client to address individual customer needs.
“After Hours” support response means Support Activity or a Support Request requiring autoLOTO to provide support outside regular business hours; between 6:00 p.m. to 7:00 a.m. on all non-holiday weekdays.
“Holiday” support response means Support Activity or a Support Request originating on or requiring AutoLOTO to provide support on a federally recognized holiday, as defined by the Office of Personnel Management and 5 U.S.C. §6103.Backups and Maintenance
2.2.4 Ticket Handling
Support Ticket’s will be generated by authorized client users. Each Support Ticket will be assigned a unique identifier based on the Support Ticket Prompt. The unique identifier should innately identify the origination of the Support Ticket Prompt by End User location (e.g. site) and Support Vector.
2.2.4.1 Support Level Tiers
Tier 1 – autoLOTO Help Desk
The autoLOTO maintained Help Desk provides basic customer support for issues such as basic usage problems and fulfilling Support Ticket Prompts that require basic IT involvement. If the help desk is unable to provide a resolution to the presented issue, the Help Desk escalates the issue to the appropriate tier.
Tier 2 – autoLOTO Product Team Support
autoLOTO will provide support of the Product for Tier 2 issues. For example, errors or incorrect data issues caused because of faulty configuration. The autoLOTO Product Team shall work with the End User to diagnose, correct, and deploy a resolution to the Support Ticket Prompt. All issues that the Help Desk is unable to resolve will be escalated to Tier 2.
2.2.4.2Priority Levels and Response Times
| Priority | Impact | Definition | Response Time 9 a.m. to 5 p.m. “Standard” | Response Time 5 p.m. to 9 a.m. “After Hours” | Resolution Time From POC |
| First | Critical | Affects 5 or more End Users significantly | 30 minutes | 2 Hours | Until Fixed |
| Second | Serious | Affects 4 or fewer End Users significantly | 1 Hours | 3 hours | Until Fixed |
| Third | Important | Affects 5 or more End Users, but work can still be performed | 4 Hours | 12 Hours | 12 Hours |
| Fourth | Normal | Affects 4 or fewer End Users, but work can still be performed | 8 Hours | 24 Hours | 24 Hours |
| Non-Critical | Other | Affects one End User, but work can still be performed | 8 Hours | 24 Hours | 48 Hours |
2.2.4.3 Escalation Times
For First or Second Priority issues, End Users will have immediate access to the highest appropriate level of support.
For Third and Fourth Priority issues, End Users wait a maximum of 60 minutes before being escalated to the next level of support.
For all other issues, escalation times will be commercially reasonable.
2.2.4.4 Support Requests
All Support Requests will be initially routed through the autoLOTO help desk by one or more of the following Support Vectors:
Call Phone Support – Support line available 24 hours a day, 365 days a year. (833)438-5686
Send Email – Monitored 24 hours a day, 365 days a year.
Activate Product Help Button – “Site Resources” button in autoLOTO Application provides Email and Call support links monitored 24 hours a day, 365 days a year.
3. Description of Documentation for Deliverables: Any Reports, summaries, manuals, guides, or other documentation provided to the Client by autoLOTO. The documentation shall include but is not limited to the following:
2.3.1 Send Emails to identified project autoLOTO project participants with download links to access the autoLOTO mobile application and Worksite Manager Interface.
2.3.2 Email identified project Leadership team when autoLOTO team has finished their electrical node data set review.
2.3.3 Provide access to all autoLOTO training materials.
2.3.4 Project Summary Report for identified project.
4. Background Technology (if any): Are any Background Technologies incorporated into or provided in conjunction with any Deliverable or is any Deliverable dependent on any Background Technology?
2.4.1 Yes. The autoLOTO mobile application and web-based Worksite Manager Interface are existing background technology that autoLOTO has received written and verbal pre-approval from to deploy.
2.4.2 autoLOTO is an electrical safety mobile application, that also contains a web-based interface, that is designed to duplicate a client’s electrical engineering drawings. The data input from these drawings will only relate to the correct execution of LOTO operations, and compute isolation points for equipment being tracked in the autoLOTO electrical node data set. It provides a linear process, with a series of confirming phase gates, to ensure procedural compliance to existing LOTO standards and regulations. It tracks User interactions with the electrical node data set of specified equipment and stores all tracked data for future retrieval in an encrypted cloud-based server. The Worksite Manager Interface allows remote visibility and activity notifications for approved Users from a laptop or computer. It also allows for User onboarding, User management, and upkeep of the electrical node database. autoLOTO requires a Wi-Fi or cellular data connection to operate and a relatively modern mobile device to successfully use the mobile application.
5. Third Party Materials (if any): Are any Third-Party Materials incorporated into or provided in conjunction with any Deliverable or is any Deliverable dependent on a Third-Party Materials?
2.5.1 Yes. autoLOTO will be sourcing high quality extreme temperature rated, weather resistant, QR/barcodes for application to the electrical infrastructure specified in the autoLOTO identified project electrical node data set. If these barcodes are not available during the period of the identified autoLOTO project, autoLOTO will provide the next closest available barcode product.
3. Performance
1. Reports. If requested, autoLOTO will provide written reports documenting autoLOTO’s performance of the Services.
3.1.1 See Sections 2.1 and 2.2 for report deliverables and descriptions.
2. Resources. Subject to the Agreement, may make resources available to autoLOTO, provided however, that any-and-all property and assets, whether tangible or intangible, provided by to autoLOTO shall remain property. The resources shall include but are not limited to the following:
3.2.1 autoLOTO worksite domains and applications whitelisted on client, owner, and trade partners devices and computers so all Users with autoLOTO accounts can access autoLOTO.
3.2.2 Mobile devices and/or tablets for trade partners using autoLOTO for identified project. autoLOTO highly recommends that these devices be Wi-Fi and cellular data enabled.
3.2.3 Wi-Fi and/or cellular data connections adequate to successfully operate autoLOTO in the specified areas of the identified project and office spaces.
3.2.4 LOTO life safety locks, access control locks, lock boxes, LOTO related tools, Voltage Testing Devices, required PPE, and any other LOTO related tools to complete the project.
3.2.5 Access and permission to use Lifts, ladders, and steps, to qualified and trained personnel, for the installation of the autoLOTO barcode infrastructure.
4. Acceptance. The Services and Deliverables will conform to the following requirements: Provide a DETAILED description of the requirements for the Services or Deliverable. If no requirements are specified, use the following sentence: The Services and Deliverables will confirm to the description and requirements set forth in section 1 and 2 above, and any written Acceptance from the identified project Team.